FAQs

Where can I buy Juwellery?

Juwellery is available from the website, and can even be ordered through private message on Instagram or Facebook if you have any specific queries.

 

I want to get in touch but can’t find a contact number on the website, how do I get in touch?

The quickest way to get in touch is to send a message via the Contact Us on the website or emailing julia@juwellery.co.uk

 

How do I know that the bracelets will fit me?

Bracelets are made to a standard size of 18cm which is suitable for most, however we offer them in 15cm & 21cm too. If you have any concerns on your size or any other problems, please either contact us through our Socials or email  julia@juwellery.co.uk and we can advise.

 

Can I order bracelets in a bespoke size?

Yes, most bracelets can be made in bespoke sizes. Simply get in touch through our socials or our Contact Us page with your wrist size and requirements so that we can advise on availability and cost, we also accept free returns on bespoke pieces too!

 

Do you post overseas?

Yes, we post worldwide. Please see the postage and packing section for further information.

 

I want to send a gift to a friend, is this possible?

Yes, simply select the product you would like to gift, add it to your cart, go to the checkout page and tick the box next to the option “Deliver to a different address”.

 

Do you offer discounts?

Yes!! we offer discounts and deals regularly, make sure to follow us on our social platforms as that is where we announce most of our offers or discounts!

 

The item I’d like is out of stock, when will it be back in stock?

If something is out of stock on the website however your desperate to have it, get in touch through our “Contact us” page or through our socials about the item and we will be able to provide you with the product! However the delivery time may be more between 5-8 days as opposed to the standard 3-5.

 

I’ve lost my gift voucher, what should I do?

If you’ve lost your gift voucher code, we will be able to help if you can remember who purchased it for you and when so we can check our database! Please email julia@juwellery.co.uk

 

When will my order Arrive?

Orders are normally expected to arrive within 3-5 days of ordering if you are in the UK, if you are ordering from somewhere else in the world this time may be slightly longer. However, in busy periods (Sale time, Mother’s Day, Valentine’s Day, Black Friday, Christmas) please allow a little longer.

 

What should I do if my jewellery hasn’t arrived?

Please only get in contact once the appropriate time has passed, via Socials or our Contact Us page, and we will investigate for you. During busy periods, such as Christmas, parcels can take a little longer.

 

My bracelet elastic has got a bit loose over time, can it be restrung?

Yes, bracelets can be restrung for free, if you need to ship the product to us it will only cost you the Shipping fee. Please contact Julia through our Socials or email julia@juwellery.co.uk.